At Swordfish, we know that success in debt collection doesn’t happen by accident. It’s driven by data, automation, and strategic insights—all essential elements of our product lineup. What is behind the money? Results. What is behind the results? Swordfish. Smartfish is just one of the solutions in our toolkit, designed to transform complex challenges into manageable strategies. Alongside Workflow, Data Reef, and our Strategic Consultancy, Smartfish is integral to our mission to provide state of the art collection tools. Together, these products provide clients with a comprehensive suite of tools that bring clarity, precision, and control to their collections.
Smartfish: State-of-the-Art Predictive AI
Smartfish AI takes prediction to a new level, using machine learning models to highlight high-potential payers, with the goal to in the end boost collection outcomes and refine efforts. Our team applies best practices to continually enhance Smartfish’s predictive capabilities, allowing us to adapt to an evolving industry landscape.
At Swordfish, as a start we’ve developed two core models that shape the Smartfish experience:
- Smartfish Handover – Our first predictive model, designed to predict the likelihood of repayment using only the data available at time of handover, helping collection teams prioritise and categorise accounts as they are loaded on the system. This model provides insights tailored to streamline the handover process.
- Smartfish Next Month – A powerful tool that leverages historical and current data to predict payment activity on a month-to-month basis. This model is built to support ongoing collections by providing actionable insights at the beginning of each month, helping businesses plan their strategies with confidence.
Why Predictive AI? Our Unique Approach
While generative AI may be dominating headlines, at Swordfish, we leverage both generative and predictive AI across our Smartfish modules. For transcription and analysis, generative AI helps streamline data insights, enhancing our clients’ ability to interpret and act on complex information. However, Smartfish Prediction models remain focused on predictive AI, designed specifically to anticipate debtor behaviour.
By analysing extensive data and employing advanced machine learning techniques, our predictive approach uniquely addresses the demands of the debt collection industry. This combined focus ensures our clients have the tools they need to stay ahead, with AI optimised for both action and insight.
Adapting to Changing Demands with Flexibility
Our approach to AI is highly adaptable, and we continue to evaluate different machine learning frameworks and techniques to enhance our models. As client needs evolve, so too will Smartfish AI, making it a reliable, future-proof choice in debt collection.
Experience the Smartfish Advantage
By integrating Smartfish AI into your debt collection process, you gain:
- Enhanced Decision-Making: Data-driven insights that inform your strategy.
- Increased Efficiency: Minimise time spent on low-likelihood accounts and focus efforts where they’re needed most.
- Improved Collection Rates: Tailored, data-backed efforts for greater outcomes and optimised collection rates.
Promising Progress Through Beta Testing and Case Studies
We currently have several clients using Smartfish’s Beta version, and the results so far are promising. With each new client, we gather valuable insights, allowing us to refine Smartfish’s capabilities and enhance its predictive power. These early adopters are providing essential feedback, helping us shape a robust, results-driven tool. We’re actively compiling case study information to showcase Smartfish’s impact, and as we continue to expand our client base, these case studies will illustrate real-world successes and strategic gains achieved through predictive AI.
Expanding the Vision
The propensity-to-pay model within Smartfish AI is just the beginning. As we expand our AI-driven models, Swordfish Software remains committed to delivering adaptable, predictive tools that keep clients ahead in a competitive market.
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